At Puricare, your satisfaction is our priority. If you change your mind after your purchase, you may request an exchange for a new one within seven (7) calendar days from the date you receive the product. No questions asked.
To ensure a smooth experience, we encourage you to read our Free 7-Day Satisfaction Exchange Policy before confirming your purchase. This will help you understand your exchange options and the support we offer to give you peace of mind.
We also recommend inspecting your product upon delivery or collection to ensure it meets your expectations in quality, performance, and accuracy of description.
When you choose Puricare, you are choosing a brand that puts your satisfaction first.
Step 1: Submit a Return Request
Contact our Customer Careline within 7 calendar days from the date your product was delivered.
Step 2: Wait for Verification and Approval
Once it’s approved, we’ll arrange for the collection and exchange of your product.
Step 3: Prepare the Product for Return
Please ensure your product is securely and properly packaged to prevent any damage during transportation.
We offer a one-time free return and/or exchange within seven (7) calendar days from the day you receive your product — no questions asked! Just make sure your return meets our eligibility criteria.
You’re eligible if:
a. You submit your request within seven (7) calendar days from when you receive your order.
b. The product is in like-new condition, with its original packaging, all accessories, documents, and freebies included.
c. You can provide a valid proof of purchase like your invoice or delivery order from Puricare.
d. The product is not on our non-returnable/non-exchangeable list.
e. Your request is genuine and not suspected to be fraudulent or abusive (like repeated returns).
Yes! Here are some products we can’t accept back or exchange:
a. Consumables like water filters, cartridges, or opened/used drinks (like bottled water) for hygiene and safety reasons, these can’t be returned once opened.
b. Products bought from anywhere other than Puricare or our authorized seller, such as unauthorized resellers or third-party sites.
c. Clearance sales, final sale items, things marked “non-returnable,” “non-exchangeable,” or items sold as bundles or promotions.
d. Products leased under our PureZero Lease-to-Own Programme. Once your lease starts, you can’t cancel, return, or exchange the product.
Just get in touch with our customer careline team within seven (7) calendar days after you receive your product. Please provide:
a. Your order details (Invoice or delivery order issued by Puricare); or
b. Proof of payment receipt
Submit to us via email at custsupport@puricare.com.sg
Once approved, we’ll arrange to collect the product from your original delivery address.
Once your exchange is approved, we aim to send out your new product within seven (7) business days. Sometimes, availability or shipping might take a little longer, but we’ll keep you updated.
We’ll do our best to get you the product you want, but exchanges depend on availability. So, if your requested item is in stock and we approve the exchange, we’ll get it to you!
If the new product costs more, you’ll just need to sign a new quotation or agreement before we ship it out. If it costs less, we won’t be issuing a refund, as the difference helps cover admin and shipping costs.
Each item can be returned and/or exchanged only once, so please choose carefully when making your request.
Yes, please pack the product securely to avoid any damage during shipping. If the product is damaged due to poor packaging, your return and/or exchange might be rejected.
Once we’ve approved and started processing your exchange, we can’t make changes or cancel it. So, make sure you’re happy with your choice!
When your new product arrives, the original one will belong to us. You won’t be able to ask for it back.
Nope! The replacement product keeps the remaining warranty from your original purchase. The warranty period won’t reset or start over.
We may reject your request if:
a. Your request comes in after seven (7) calendar days from delivery.
b. The product shows signs of damage, misuse, or poor handling.
c. The product is incomplete or missing original packaging, accessories, or documents.
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